Legal

Payments and refunds

How paid services are priced, how you pay, get a receipt, and get your money back.

In force since: 25 September 2026
Version: refunds-mn-v1
Language: The Mongolian text is the binding one

Contents

1Prices and payment
2When you get a refund
3When there is no refund
4How to ask

1Prices and payment

1.1

All prices are shown in ₮, VAT included, before you order. “Featured” prices can vary by district.

1.2

You pay by QPay or by bank transfer against an invoice. An order not paid within its payment window lapses.

1.3

Once payment clears we issue a VAT e-receipt (e-barimt). For a receipt in a company’s name, enter its registry number when ordering.

2When you get a refund

2.1

We refund when:

You were charged twice, or the service never started;
A technical fault kept a Featured listing from showing — the share for the days it was missing;
Hausi discontinued the service — the share for the unused period;
Any other case where the Law on Consumer Protection requires one.

2.2

Refunds are calculated per order line, pro rata to the unused period. A fully refunded line ends what it granted (featured placement, quota, credit).

3When there is no refund

3.1

We do not refund:

When a listing or account was removed for breaching the terms or the listing policy;
When the service period has fully run.

3.2

Prepaid credit cannot be cashed out or moved to another account; its expiry is shown when you buy it.

4How to ask

4.1

Send your order number and reason to legal@hausi.mn. We decide and tell you within 14 days.

4.2

Approved refunds go back the way you paid (QPay or the originating bank account) with an e-barimt return receipt. Bank processing can take a few business days.